Responsible Gaming
at bu99
bu99 is committed to providing a safe, fair, and enjoyable entertainment experience for all players across Bangladesh. Our responsible gaming framework gives you full control over your play — with practical tools, honest information, and round-the-clock support whenever you need it. For adults aged 21 and above only.
Six Pillars of Responsible Gaming at bu99
Every feature of the bu99 platform is designed with player wellbeing in mind. Here are the six core principles that guide our responsible gaming program for players across Dhaka, Chittagong, Sylhet, and beyond.
bu99 enforces a minimum age of 21 years across all products — sports betting, casino games, live dealer tables, and virtual sports. Every new account must pass identity verification confirming date of birth before any deposit or wager is permitted. Players must be 21 years or older, without exception.
You can set daily, weekly, or monthly deposit caps directly from your bu99 account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased for a mandatory 24-hour cooling-off period — protecting you from impulsive decisions during a session.
Time passes quickly when you are engaged in a game. bu99 offers configurable session time reminders and hard time-out options — from 30 minutes to 24 hours — that automatically log you out once your chosen session duration is reached. This feature helps you maintain a healthy balance between entertainment and daily responsibilities.
If you feel that gambling is no longer a leisure activity and is starting to affect your daily life, bu99's self-exclusion tool allows you to block access to your account for a period of your choice — ranging from one week to a permanent lifetime ban. During a self-exclusion period, your account is fully locked and all marketing communications are suspended.
Beyond deposit caps, bu99 also allows you to set maximum loss limits across daily, weekly, and monthly timeframes. When your net losses reach the limit you have set, betting activity is automatically paused for the remainder of the period. This tool ensures that gaming remains an affordable form of entertainment rather than a financial burden.
Our dedicated support team is available around the clock via live chat and email. Whether you want to activate a self-exclusion, adjust your deposit limits, ask about responsible gaming resources, or simply need someone to talk to, bu99 support staff are trained to handle sensitive conversations with empathy and confidentiality — in Bangladesh Standard Time (BST, UTC+6).
How to Activate Your Safety Tools
Setting up responsible gaming controls on bu99 takes less than two minutes. Follow the steps below for each available tool.
Cap your spending before you even start playing. Adjust limits upward only after a mandatory 24-hour waiting period.
- Log in to your bu99 account
- Go to Account Settings → Responsible Gaming
- Select Daily / Weekly / Monthly limit
- Enter your ৳ amount and confirm
Take a structured break from the platform. Choose your cooldown period and bu99 will do the rest automatically.
- Log in and open Account Settings
- Navigate to Time-Out Controls
- Select duration: 24h / 48h / 7 days / 30 days
- Confirm — account access pauses instantly
For a longer break or permanent closure, self-exclusion locks your account and stops all promotional contact.
- Contact support via live chat or email
- Request self-exclusion and choose duration
- Verify your identity for security
- Account locked — no marketing contact sent
Decide in advance the maximum amount you are comfortable losing in a set period, and bu99 will enforce that boundary for you.
- Open Responsible Gaming in Settings
- Select Loss Limit Controls
- Enter the ৳ limit per day / week / month
- Save — limits apply to your next session
When Does Gaming Become a Problem?
Gambling is designed to be entertaining. For the vast majority of bu99 players across Bangladesh, it remains exactly that — a fun way to follow cricket, enjoy casino games, and add excitement to match days. However, for a small number of individuals, gambling can shift from a leisure activity into a habit that causes genuine harm.
Problem gambling does not always look obvious from the outside. It can develop gradually, and the person experiencing it is often the last to recognise the signs. bu99 encourages all players to check in with themselves regularly and to be honest about how gaming fits into their broader life.
The checklist on the right lists common early warning signs. If you recognise three or more of these patterns in your own behaviour, we strongly encourage you to use bu99's self-exclusion tool and to reach out to our support team or an independent counselling service.
Remember: seeking help is a sign of strength, not weakness. bu99's support team handles all responsible gaming conversations with complete confidentiality and without judgement.
Support Channels Available to You
You are never alone. bu99 offers multiple ways to get help, and we take every responsible gaming request seriously — whether it is a simple limit adjustment or a full self-exclusion request.
Available 24/7 inside the bu99 platform after login. Average response time of 2–5 minutes. Our agents are trained to handle responsible gaming conversations sensitively.
After Login → Live ChatSend your responsible gaming request or self-exclusion instruction to our dedicated team. We respond within 30 minutes during peak hours (BST, UTC+6).
[email protected]Verified bu99 members can access WhatsApp support after logging into their account. Ideal for quick limit adjustments or urgent self-exclusion requests during live sessions.
Available for Verified MembersDeposit limits, loss limits, and session time-outs can all be configured independently by you at any time through the Responsible Gaming section in your Account Settings panel.
Settings → Responsible GamingWhat Responsible Gaming Means at bu99
bu99 was built for players who love cricket and casino entertainment — specifically for the millions of fans across Bangladesh who follow the BPL, IPL, T20 World Cup, and the Bangladesh Tigers with genuine passion. We believe that gambling can be a legitimate and enjoyable form of entertainment when it is approached with clear boundaries, informed choices, and a healthy perspective.
Responsible gaming at bu99 is not a box-ticking exercise. It is a central part of how we operate. From the moment a new account is created, age verification ensures that only adults aged 21 and above can participate. Every deposit trigger prompts the player to confirm they are within their personal limits. Every session is monitored for behavioural patterns associated with problem gambling, and our support team is empowered to proactively reach out to players who may be showing signs of distress.
We also recognise that responsible gaming is a shared responsibility. Players are encouraged to set their own limits, use the available tools proactively, and to see the bu99 platform as entertainment — not as a source of income or a solution to financial pressure. Gaming with money that you cannot afford to lose, or playing while under emotional stress, is never a good idea and rarely leads to a satisfying outcome.
bu99 does not actively market to players who have self-excluded or who have indicated that they wish to reduce their gambling activity. Once a self-exclusion request is received and processed, all promotional communications — including bonus offers, VIP tier updates, and seasonal promotions around events like Eid, Pohela Boishakh, or BPL season — are immediately suspended for that player.
We partner with recognised responsible gaming organisations and apply fair play certification standards to ensure that all games on the bu99 platform use certified random number generators (RNG) and operate with publicly documented return-to-player (RTP) percentages. There are no hidden mechanics — just transparent, certified entertainment. Play for fun, play within your means, and play with bu99.
- Only gamble with money you can afford to lose
- Set deposit and loss limits before your first session
- Never chase losses — accept the outcome and stop
- Take regular breaks and use session time-out tools
- Keep gambling as entertainment, not a financial strategy
- Do not gamble under the influence of alcohol or stress
- Talk openly to family or friends about your gaming habits
- Reach out to bu99 support the moment you feel concerned
If you share a device with family members, ensure your bu99 account credentials are kept private. bu99 strongly recommends enabling device-level parental controls to prevent minors from accessing gambling platforms. Players must be 21 years or older. If you suspect a minor has accessed your account, contact [email protected] immediately.
Play Smart. Play Safe. Play with bu99.
Now that you know how bu99 protects your wellbeing, explore our full range of games and betting markets — always within your personal limits. 21+ only. Please gamble responsibly.