bu99 Terms & Conditions — Your Complete Guide to Using Our Platform

By accessing, registering on, or otherwise using the bu99 platform (available at bu99.io and all associated subdomains and mobile applications), you agree to be legally bound by these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you ("the Player", "you", "your") and bu99 ("the Company", "we", "us", "our").

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the bu99 platform and close your account. Continued access to or use of the platform following any notification of changes to these Terms shall constitute your acceptance of those changes.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and bu99.

To open a bu99 account and use any of our services, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your continued use of the platform:

• You must be at least 21 years of age. bu99 does not accept players under the age of 21 under any circumstances.
• You must be a resident of or physically located in a jurisdiction where online gaming is not explicitly prohibited by applicable local law.
• You must not be an employee, director, officer, contractor, or affiliate of bu99, or an immediate family member of any such person.
• You must not currently be subject to a self-exclusion arrangement on the bu99 platform or any affiliated platform.
• You must be acting on your own behalf and not as a representative or agent of any third party.
• You must provide accurate, complete, and truthful information during the registration process.

bu99 reserves the right to request proof of eligibility at any time and to suspend or close accounts where eligibility cannot be confirmed. It is your sole responsibility to ensure that your use of the platform complies with any laws applicable in your jurisdiction. bu99 makes no warranty that use of the platform is lawful in your specific location.

Each player is permitted to hold exactly one (1) bu99 account. Opening multiple accounts — whether under the same name, email address, payment method, device, IP address, or household — is strictly prohibited and constitutes a material breach of these Terms.

You are solely responsible for:

• Maintaining the confidentiality of your login credentials, including your username, password, and any two-factor authentication codes.
• All activity that occurs on your account, whether authorised by you or not, unless you have notified bu99 of unauthorised access in a timely manner.
• Ensuring that no person under the age of 21 has access to your account or to any device on which you have logged into bu99.
• Keeping your registered email address, payment method details, and personal information current and accurate at all times.

If you suspect that your account has been accessed without your authorisation, you must notify bu99 support immediately via live chat or by emailing [email protected]. bu99 will not be held liable for losses arising from unauthorised account access where the player has failed to maintain adequate security over their credentials.

All transactions on bu99 are conducted in Bangladeshi Taka (৳). The following payment methods are currently supported for deposits and withdrawals: bKash, Nagad, Rocket, Upay, and direct bank transfer to Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank accounts.

Deposits:

• Minimum single deposit: ৳500.
• Maximum single deposit limits vary by payment method and account verification tier — refer to the Cashier section of the platform for current limits.
• Deposits are credited to your account balance in real time upon successful confirmation from the payment provider.
• bu99 does not charge any fees for deposits, though your payment provider may apply their own transaction fees.

Withdrawals:

• Minimum single withdrawal: ৳1,000.
• Withdrawals must be made to the same payment method used for your most recent qualifying deposit.
• Withdrawal requests are typically processed within 30 minutes for fully KYC-verified accounts during standard operating hours (Bangladesh Standard Time, BST UTC+6).
• bu99 reserves the right to conduct additional identity and payment verification checks prior to processing any withdrawal, which may extend processing times.
• Bonus funds are not withdrawable until all applicable wagering requirements have been met in full.

Deposits made with criminal intent, including but not limited to money laundering or fraud, will be reported to relevant Bangladeshi authorities and the full account balance will be frozen pending investigation.

bu99 offers a range of bonuses and promotions to new and existing players, including but not limited to welcome deposit bonuses, reload bonuses, free spins, cashback offers, VIP tier rewards, and tournament prize pools. All bonuses are subject to the following general conditions unless a specific promotion's individual terms state otherwise:

• The standard wagering requirement is 20x the bonus amount (e.g., a ৳1,000 bonus requires ৳20,000 in qualifying wagers before withdrawal).
• Only wagers on eligible games contribute to wagering requirements. Contribution rates vary by game type — slots typically contribute 100%, while table games and live casino games may contribute at a lower rate.
• Bonuses have a validity period, typically 30 days from the date of issuance, after which any unused bonus and associated winnings will be forfeited.
• bu99 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Players who are found to be abusing the bonus system — including through multi-accounting, arbitrage betting, or exploiting promotional loopholes — will have their bonuses voided and may face account suspension.
• Each player is entitled to claim each promotion once only, unless the promotion terms explicitly state otherwise.

All bets and game actions placed on bu99 are final and irrevocable once confirmed by the platform. The following general rules apply across all betting and gaming verticals:

• In sports betting, minimum and maximum stake limits apply per market and event. These limits are displayed at the time of bet placement.
• In the event of a technical error, disconnection, or system malfunction during a live bet or game round, bu99 will apply the result recorded on the server log, which shall be considered the authoritative record.
• bu99 reserves the right to void any bet placed after an event has commenced, where there is evidence of knowledge of the outcome at the time of placement.
• All casino games use certified Random Number Generator (RNG) technology supplied by licensed providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Maximum payout per single bet or game round is subject to platform-wide limits, as displayed in the platform settings. bu99 reserves the right to cap winnings exceeding these limits.
• In the event of a dispute regarding a bet outcome, the decision of bu99's risk management team shall be final, subject to the escalation process described in Section 13.

The following activities are strictly prohibited on the bu99 platform. Any player found to have engaged in prohibited conduct will face immediate account suspension, forfeiture of balances, and may be reported to law enforcement authorities where applicable:

• Money laundering: Using bu99 as a vehicle for money laundering, terrorist financing, or any other financial crime.
• Fraud: Using stolen, cloned, or unauthorised payment methods; submitting false identity documents; or misrepresenting personal information.
• Match fixing: Placing bets in connection with any attempt to fix or manipulate the outcome of any sporting event.
• Collusion: Coordinating with other players in live casino or poker formats to gain an unfair advantage.
• Automated software: Using bots, scripts, artificial intelligence tools, or any automated betting or gaming software on the platform.
• VPN and proxy usage: Using virtual private networks, proxy servers, or any other tool to mask your location or circumvent geographic restrictions.
• Bonus abuse: Systematic exploitation of promotional offers, including multi-accounting, gnoming, and coordinated wagering designed to extract bonus value without genuine gameplay intent.
• Harassment: Engaging in abusive, threatening, or harassing behaviour toward bu99 staff or other players via any communication channel.

bu99 is committed to operating a safe and compliant platform. As part of this commitment, we require all players to complete Know Your Customer (KYC) identity verification before processing their first withdrawal or when triggered by risk-management protocols.

KYC verification requires you to submit the following documents:

• Proof of Identity: A clear copy of your National ID Card (NID), passport, or driving licence.
• Proof of Address: A utility bill, bank statement, or government-issued document displaying your name and residential address, dated within the last three months.
• Proof of Payment Method: A screenshot or confirmation of your bKash, Nagad, Rocket, or Upay account matching the number registered on your bu99 account.

bu99 reserves the right to request additional documentation at any time and to place withdrawal holds on accounts pending satisfactory completion of KYC. Failure to provide required documentation within 30 days may result in account closure, with any eligible balance returned to the original payment source.

bu99 collects, stores, and processes personal data in accordance with our Privacy Policy, which is available at bu99.io/privacy-policy. By registering on bu99, you consent to the collection and use of your personal data as described in that policy.

All data transmitted to and from the bu99 platform is protected using 256-bit SSL (Secure Socket Layer) encryption. We do not sell or rent your personal data to third parties for marketing purposes. Your data may be shared with payment processing partners, identity verification service providers, and relevant regulatory or law enforcement bodies where required by law.

You have the right to request a copy of the personal data we hold about you, to correct inaccurate data, and to request deletion of your data (subject to applicable legal retention obligations). To exercise these rights, contact [email protected].

bu99 is committed to promoting responsible gaming and the prevention of problem gambling. We enforce a strict minimum age of 21 years for all players. The following responsible gaming tools are available to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account via the Responsible Gaming settings panel.
• Session Time Limits: Configure automatic session duration reminders and logouts to manage your playing time.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Self-Exclusion: Temporarily or permanently exclude yourself from the bu99 platform. Self-exclusion requests are effective within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Enable on-screen notifications at regular intervals displaying your session duration and net gaming activity.

If you believe your gambling is becoming a problem, please visit our Responsible Gaming page for detailed guidance, self-assessment tools, and contact information for professional support organisations. You can also contact our support team directly at any time via live chat within the platform.

To the fullest extent permitted by applicable law, bu99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, or loss of profits.

bu99's total aggregate liability to you for any claims arising under or in connection with these Terms & Conditions shall not exceed the total value of deposits made by you to your account in the twelve (12) months preceding the event giving rise to the claim.

bu99 does not guarantee that the platform will be available continuously or free from errors, interruptions, or technical faults. We will endeavour to provide advance notice of scheduled maintenance periods where possible.

You may close your bu99 account at any time by contacting our support team. Upon account closure, any remaining real-money balance (after deducting any active bonus balances subject to incomplete wagering requirements) will be returned to your registered payment method within 5 business days.

bu99 reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to where:

• A player has breached any provision of these Terms & Conditions.
• A player has provided false, misleading, or incomplete registration information.
• Suspicious, fraudulent, or potentially criminal activity has been detected on the account.
• A player has registered from a jurisdiction where access to bu99 is not permitted.
• A player has been identified as being under 21 years of age.
• bu99 is required to do so by applicable law or regulatory instruction.

Where an account is suspended or closed by bu99 due to a Terms breach, bu99 reserves the right to withhold any balance pending investigation. If the breach involves fraud or criminal activity, the balance may be permanently forfeited.

These Terms & Conditions and any disputes arising under or in connection with them shall be interpreted and enforced in accordance with generally accepted principles of international online gaming law. bu99 operates as an international platform serving players in Bangladesh.

In the event of any dispute between you and bu99 that cannot be resolved through our standard customer support process, you agree to engage in good-faith mediation before initiating any formal legal proceeding. Disputes should be submitted in writing to [email protected] with the subject line "Formal Dispute".

bu99's decisions on all gaming outcomes, bonus determinations, and account matters shall be considered final unless demonstrably contrary to these Terms. bu99 reserves the right to translate these Terms & Conditions for informational purposes, but the English version shall be the authoritative and binding text in all cases.

If you have any questions regarding these Terms & Conditions, wish to exercise any of your rights, or need to escalate a formal dispute, please contact bu99 through the following channels:

• Live Chat: Available 24/7 within the platform after login. Average response time 2–5 minutes (BST, UTC+6).
• Email: [email protected] (non-clickable — please copy and paste this address into your email client).
• WhatsApp: Available to verified VIP members after account login.

Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available around the clock, seven days a week, including all public holidays including Eid, Pohela Boishakh, Independence Day (March 26), and Victory Day (December 16).